Refund policy

Refund Policy

Last updated: September 17, 2026

wholefoodsmarketp accepts return or refund requests for items that arrive damaged, defective, incorrect, or materially not as described. A request must be submitted within 30 days after confirmed delivery.

Eligible Issues

  • The item arrived damaged in transit.
  • The item is defective or cannot be used as described.
  • The item received is different from the item ordered.
  • The item is materially different from its product-page description.

Items and Situations Not Eligible

  • Change-of-mind, buyer's-remorse, or personal-preference returns.
  • A customer selected the wrong product, flavor, size, or quantity.
  • Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items, unless the condition is directly related to an eligible reported defect.
  • Returns sent without prior authorization.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

How to Request a Return or Refund

Email support@wholefoodsmarketp.shop within 30 days after delivery. Include the order number, checkout email address, a description of the issue, and clear photos or video of the product and packaging. Do not send an item until return instructions are issued.

Return Shipping and Fees

For an approved damaged, defective, incorrect, or materially not-as-described claim, wholefoodsmarketp will provide return instructions and, when a physical return is required, a prepaid return label or reimbursement for the approved return-shipping cost. No restocking fee is charged for an approved eligible claim.

Approved returns are sent to:

wholefoodsmarketp Returns
148 Finley Rd
Bridgeton, NJ 08302
United States

Inspection and Resolution

After an approved return is received, we inspect it against the reported issue. An approved claim may be resolved with a refund, replacement, or another solution accepted by the customer and permitted by law. A claim may be denied if the returned item does not match the order or approved reason, or if requested evidence is not provided.

Refund Timing

Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Banks and card issuers may require an additional 5–10 business days to post the credit. We do not control financial-institution processing times.

Contact

Store name: wholefoodsmarketp
Email: support@wholefoodsmarketp.shop
Phone: +1 609-805-9708
Customer support and mailing address: 148 Finley Rd, Bridgeton, NJ 08302, United States